3bmw Privacy Policy
Your personal information is completely safe with us. This policy explains in detail how 3bmw collects, uses, and protects your data.
3bmw welcomes you to the platform. This privacy policy explains what information we collect about you while you use our website and services, why we collect it, how we use it, and how we keep it secure. By using 3bmw's services, you are considered to have given your consent to this policy. We ask that you read this policy carefully.
What Information We Collect
When you register, make transactions, and use services on the 3bmw platform, we may collect the following categories of information.
Identity Information
Full name, date of birth, national ID or passport number, and username.
Contact Information
Email address and residential address in Bangladesh, which is required for account verification.
Financial Information
Information related to bKash, Nagad, Rocket, or Upay accounts, and deposit and withdrawal history.
Activity Information
Game play history, bet amounts, session duration, and platform navigation data.
Technical Information
IP address, browser type, device information, and user identifiers collected through cookies.
Communication Logs
Messages sent via live chat support and email, complaint records, and response records.
Purpose of Using Your Information
3bmw uses your information only for legitimate and necessary purposes. The main purposes are stated below:
2.1 Account Management and Verification
We use identity information to create your account, verify your identity (KYC), and confirm your age. This ensures the security and fair use of the platform and prevents access by minors (those under 21 years of age).
2.2 Payment Processing
Financial information is used to process deposits and withdrawals through bKash, Nagad, Rocket, and Upay. Transaction records are kept to ensure a minimum deposit of ৳200 and withdrawal of ৳500.
2.3 Customer Support
Communication logs are used to resolve issues, settle complaints, and improve service quality through 24/7 Bengali live chat support.
2.4 Responsible Gaming
Game activity data is analyzed to identify risks of excessive gaming. This is an integral part of our responsible gaming policy.
Important: 3bmw never sells your personal information to any third party. Data sharing is limited only to service provider partners and legal obligations.
Data Sharing with Third Parties
3bmw may share your information with third parties in the following limited circumstances:
- Payment Processors: Payment gateways such as bKash, Nagad, Rocket, and Upay will receive the minimum information necessary to complete transactions.
- Game Software Providers: Providers such as Pragmatic Play, Spribe, JILI, and PG Soft may receive limited session data to operate games.
- IT and Cybersecurity Services: Trusted technology partners work to ensure platform security and SSL encryption.
- Legal Authorities: Information may be provided in cases of legal obligations, court orders, or valid requests from authorities.
- Fraud Prevention: Information may be shared with specialized partner organizations to prevent money laundering and fraudulent activity.
All third parties listed above are contractually obligated to keep your information confidential. They may only use the information in accordance with 3bmw's instructions.
Cookies and Tracking Technologies
The 3bmw website uses cookies and similar technologies to improve your browsing experience.
4.1 Essential Cookies
These cookies are essential for the core functionality of the website. They are used to maintain login sessions, ensure security, and save your preferences. Disabling them may affect the proper functioning of the site.
4.2 Functionality Cookies
These remember your language preferences, display settings, and platform usage patterns, keeping your experience smooth on future visits.
4.3 Analytics Cookies
Anonymous data is collected for website traffic analysis and service improvement. This does not include any personally identifiable information.
You can delete or disable cookies at any time by going to your browser settings. Keep in mind that disabling certain cookies may limit some features of the platform.
Data Security Measures
3bmw follows industry-standard technologies and processes to protect your personal information.
SSL Encryption
All data transmissions are secured with 256-bit SSL encryption, which keeps your information hidden from third parties.
Firewall Protection
Advanced firewalls and intrusion detection systems monitor our servers around the clock.
Access Control
Only authorized staff can access your information. All access is logged and monitored.
Secure Data Storage
Data is stored in encrypted form on secure servers and regular backups are taken.
Despite our security measures, no data transmission over the internet is 100% secure. If you believe your account security has been compromised, contact [email protected] immediately.
Your Rights
You have the following rights in your relationship with 3bmw:
6.1 Right to Access Information
You can request at any time that 3bmw inform you of what information we hold about you. We will respond within a reasonable time (generally within 30 days).
6.2 Right to Correct Information
If there is any incorrect or incomplete information in your profile, you can request that it be corrected. This request can be made by logging in to your account settings or through live chat or email.
6.3 Right to Delete Information
In certain circumstances you can request that your personal information be deleted. However, some information may need to be retained for a specific period to meet legal obligations (such as financial transaction records).
6.4 Right to Object to Processing
You can object to the use of your information for marketing communications, analytics, or other specific purposes. In such cases we will review your request and comply where possible.
6.5 Right to Close Your Account
You can request to close your 3bmw account at any time. After the account is closed, processing of your personal information will stop except as required by law.
To exercise any of the above rights, contact our live chat support or email us at [email protected].
Data Retention Period
3bmw retains different types of information for different periods, as stated below:
- Account Information: For as long as the account is active and for the legally applicable period after closure.
- Financial Transaction Records: For the period specified under anti-money laundering regulations.
- Communication Logs: For at least one year for issue resolution and quality assurance.
- Cookie Data: Depending on the type of cookie — session cookies are deleted when the browser is closed, persistent cookies remain for a set period.
- Responsible Gaming Records: May be retained for an extended period in the interest of user protection.
Once the specified period has ended, information is securely deleted or anonymized.
Privacy of Minors
3bmw strictly provides services only to those aged 21 or above.
We do not knowingly collect any personal information from minors. Age verification is mandatory during the registration process. If we learn that a minor is using our platform, their account will be closed immediately and the related information will be deleted.
If you believe a minor in your family is using our platform, please notify us immediately at [email protected].
21+
For Adults Only
Changes to the Privacy Policy
3bmw reserves the right to update this privacy policy from time to time. In the event of changes, we will take the following steps:
- The "Last Updated" date at the top of this page will be changed.
- Registered users will be notified by email in the case of significant changes.
- Continued use of 3bmw after changes will be considered acceptance of the new policy.
- We recommend reviewing this page regularly to stay informed about the latest updates.
If you have any questions about changes to the policy, contact our 24/7 live chat support or email us at [email protected].
Privacy Contact
For any questions or concerns about this privacy policy or to exercise your rights, contact us through the channels below.
Related Policies — See the links below to read our other policies: